Shipping and Returns
We offer free USPS first class domestic shipping within 5 days of your order if the item is in stock. Some of our items, such as rings, are made to order, and it may take longer to ship. Please expect up to 4-6 weeks, but we'll let you know an eta and get it in the mail as soon as we can!
If you are interested in a shipping upgrade, please reach out to us and we will be happy to accommodate your request!
International shipping varies by country but is usually somewhere between $10 and $20 USD for most items. Buyer is responsible for shipping, (as listed) as well as any import taxes/duties. A note on import taxes: please check with your country's customs office to see if any taxes, duty or other fees will be owed at the time of delivery. Any such charges are the sole responsibility of the importer. Import taxes and fees are often changed without notice and can be significant on certain items.
Occasionally international shipping can take several weeks. We do ship with tracking information and will work with you if there is an issue, but we can't guarantee arrival times on international shipments.
We accept returns within 14 days of delivery on most pieces; item must be in unworn, new condition and buyer pays return shipping. We cannot accept returns on custom pieces after they have been completed. We are happy to work with you throughout the process to make it just right.
However, if there is any flaw or defect we will issue a return shipping label and are happy to repair or exchange the piece for you at no charge. We take great pride in our work and since everything is made by hand it is inspected for any faults. Internal defects unfortunately can happen, though they are rare.
After 14 days, we are always happy to repair or refurbish our pieces. Depending on the style and the type of damage we may charge for shipping and/or repair. Since our pieces are designed to be worn every day, they will (like most jewelry) change and develop over time. There is something exquisitely special about a long-worn ring (or pendant or earrings) that becomes special to the wearer. This is the natural process of well loved jewelry, and we embrace it at Lock and Spoon. This being said, please reach out to us if there is ever an issue, and we will be happy to work with you on any concerns.